FAQ

Our products are made from high-quality, natural materials such as bamboo, cotton, and other eco-friendly fibers. We ensure that all materials are sustainable and sourced responsibly.

Yes, we are committed to sustainability and ensure that all materials are sourced from environmentally responsible suppliers. Our focus is on reducing our ecological footprint and promoting sustainable practices.

Quality is at the heart of everything we do at Delecacy. Our products undergo rigorous quality checks at every stage of production. Additionally, we work closely with skilled artisans who bring generations of expertise to their craft.

Natural materials offer numerous benefits, including breathability, durability, and hypoallergenic properties. They are also more environmentally friendly compared to synthetic materials, reducing the overall impact on our planet.

Yes, our products are designed to be eco-friendly and biodegradable. We prioritize the use of natural, sustainable materials that have minimal environmental impact.

Natural materials are known for their durability and longevity. By using high-quality natural fibers, our products maintain their integrity and beauty over time, even with regular use.

Yes, natural materials such as bamboo and cotton are hypoallergenic and gentle on the skin, making them ideal for people with sensitive skin or allergies. They also provide better breathability, contributing to overall comfort.

We work closely with artisans who have inherited traditional crafting techniques. By providing fair wages and a supportive working environment, we help preserve these invaluable skills and ensure the authenticity of our products.

Yes, each product comes with specific care instructions to ensure its longevity. Generally, we recommend gentle washing and avoiding harsh chemicals to maintain the integrity of the natural materials.

Delecacy products are unique due to their handcrafted nature, high-quality natural materials, and the traditional techniques used in their creation. Each item carries the story and skill of the artisan, making it a one-of-a-kind piece.

To create an account, click on the 'Sign Up' button on the top right corner of our website and follow the prompts to enter your information and create a password.

We accept various payment methods, including credit/debit cards, digital wallets, and bank transfers. Specific options will be available at checkout.

Yes, our website uses secure encryption technologies to ensure that your payment information is protected. We adhere to strict security standards to safeguard your data.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

If you experience any issues, please contact our customer service team via email or phone. We are here to assist you and ensure a smooth shopping experience.

Yes, we frequently offer discounts and promotional offers. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.

Enter the discount code in the designated field at checkout and click 'Apply'. The discount will be automatically deducted from your total order amount.

We offer various shipping options, including standard and express delivery. Specific options and their costs will be available at checkout.

Shipping costs vary based on the delivery method and destination. The exact cost will be calculated at checkout.

Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, while express shipping is faster.

Yes, we offer international shipping. Please note that delivery times and costs will vary based on the destination.

You will receive a tracking number via email once your order has been shipped. Use this number to track your order on our website or the carrier's website.

If your order is delayed, please contact our customer service team for assistance. We will work to resolve any issues promptly.

If your order has not yet been shipped, you can contact our customer service team to update the shipping address.

If your package is damaged upon arrival, please contact our customer service team immediately with photos of the damage. We will assist you with a replacement or refund.

If your package is missing or lost, please contact our customer service team. We will investigate the issue and provide a resolution.

Yes, we offer expedited shipping options. Select the desired express shipping method at checkout for faster delivery.

Yes, you will receive a confirmation email with tracking information once your order has been shipped.

If you receive the wrong item, please contact our customer service team immediately. We will arrange for the correct item to be sent to you.

International orders may be subject to additional customs duties or taxes, which are the responsibility of the customer. Please check with your local customs office for more information.

If your tracking information hasn’t updated, please contact our customer service team for assistance. We will investigate and provide an update.

Currently, we do not offer specific delivery date scheduling. However, we strive to ensure timely delivery and provide tracking information for your convenience.

We accept credit/debit cards, digital wallets, and bank transfers. Specific options will be available at checkout.

Enter the discount code in the designated field at checkout and click 'Apply'. The discount will be automatically deducted from your total order amount.

Yes, our website uses secure encryption technologies to ensure that your payment information is protected. We adhere to strict security standards to safeguard your data.

Yes, we accept payments through various digital wallets. Specific options will be available at checkout.

If your payment is declined, please check your payment details and try again. If the issue persists, contact your bank or our customer service team for assistance.

You will receive an invoice or receipt via email after your purchase is confirmed.

If your order has not yet been processed, you can contact our customer service team to update your payment method.

Currently, we do not offer installment payment options.

Any additional charges, such as taxes or shipping fees, will be clearly displayed at checkout.

Log in to your account, go to the 'Account Settings' section, and update your billing information as needed.

Orders are billed in the currency displayed at checkout, which is typically the currency of your location.

Log in to your account and navigate to the 'Order History' section to view past orders and billing details.

If you notice an incorrect charge, please contact our customer service team immediately. We will investigate and resolve the issue.

For your convenience and security, we do not store payment information on our servers.

Please contact our customer service team to initiate a refund. Refunds will be processed according to our return policy.

You can contact us via email, phone, or the contact form on our website. Visit our Contact Us page for more details.

Our customer service team is available from Monday to Friday, 9 AM to 6 PM (local time).

We strive to respond to all inquiries within 24-48 hours.

Yes, our customer service team is happy to assist you in selecting the perfect product. Please contact us for personalized recommendations.

If you have any issues or complaints, please contact our customer service team. We are committed to resolving any problems to your satisfaction.

Yes, we offer a satisfaction guarantee and a comprehensive return policy. Please refer to our Returns & Exchanges page for more details.

Yes, if your product is damaged or defective, please contact our customer service team for assistance.