Delecacy is a luxury brand focused on Indian craftsmanship, thoughtfully designed products, and sustainable and eco-conscious living.

Our collection includes products inspired by Indian craftsmanship, traditional textile practices, and sustainable materials.

Delecacy offers bedsheets and home textiles, bamboo and other sustainable-fibre towels, Himroo shawls and textiles, handicraft and lifestyle products, and other sustainable and craft-inspired products.

Yes. Delecacy currently ships products to delivery addresses within India only.

Orders are generally processed and dispatched within 1–2 business days. After dispatch, delivery generally takes 5–10 working days, depending on the delivery location, courier serviceability, and other operational factors.

Yes. Shipping within India is currently free of charge, unless otherwise stated on the Website or at checkout.

Once your order has been dispatched, tracking details will be provided, where available, via email, SMS, or another available communication channel.

Delivery timelines are estimates and may be affected by courier delays, natural events, public holidays, logistical disruptions, incorrect address information, government restrictions, or other unforeseen circumstances.

If your order remains undelivered beyond a reasonable period, please contact Delecacy with your order details.

Yes. You may request cancellation within 24 hours of placing the order, provided that the order has not already been shipped.

Once an order has been shipped, cancellation requests will generally not be accepted.

No. Returns are not generally accepted for change of mind, personal preference, colour preference, or incorrect product selection by the customer.

Returns are accepted when the product received is:

• Damaged
• Defective
• Incorrect
• Materially different from the product ordered

You must report any damage, defect, incorrect product, or material discrepancy within 48 hours of delivery.

Please provide your order details along with clear photographs and/or videos showing the issue.

No. Delecacy currently does not offer exchanges. Approved returns are processed as refunds only.

Once an eligible return has been approved, received, and inspected, the refund will generally be processed within 7–10 working days.

Refunds are generally credited to the original payment method used for the purchase.

For Cash on Delivery orders, eligible refunds may be processed through bank transfer or another reasonable method communicated during return approval.

No. Minor variations in colour, texture, weave, pattern, finish, or dimensions may occur in products involving natural materials, traditional techniques, textile processes, or handcrafted elements.

Colours may appear slightly different due to differences in device displays, lighting, photography, and other factors.

Depending on availability, Delecacy may offer:

• Credit cards
• Debit cards
• UPI
• Net banking
• Wallets
• Cash on Delivery (COD)
• Other payment options available on the Website

Payments may be processed through secure third-party payment service providers.

Delecacy does not directly store complete card numbers, banking credentials, UPI credentials, or other sensitive payment credentials on its own systems where these are processed by the applicable payment provider.

No. Delecacy does not sell your personal information .

Information may be shared with trusted third parties where reasonably necessary to provide products and services, process payments, deliver orders, operate the Website, or comply with legal obligations.

Depending on how you interact with the Website, Delecacy may collect information such as your name, email address, phone number, shipping and billing address, order details, customer-support information, account information, and certain technical or usage information.

You can contact Delecacy at:

Email:
online.delecacy@gmail.com

Customer Support:
Monday to Saturday,
10:00 AM to 7:00 PM IST

Address:
Office No. 232, Vision Flora Mall,
Pimple Saudagar, Pune – 411027,
Maharashtra, India