Last Updated: 19/09/2026
This Shipping and Delivery Policy explains how orders placed through www.delecacy.com (the “Website”) are processed, shipped, and delivered. This Policy should be read together with our Terms and Conditions.
1. Shipping Coverage
Delecacy currently ships products to delivery addresses within India only.
2. Order Processing Time
Orders are generally processed and dispatched within 1–2 business days of order confirmation and successful payment.
Processing times may occasionally vary during high-demand periods, sales, product launches, or due to product availability. Where there is a significant delay in processing, we will make reasonable efforts to communicate the same to the customer.
Orders are generally not processed or dispatched on Sundays and public holidays.
3. Delivery Timeline
After dispatch, orders are generally delivered within 5–10 working days, depending on the delivery location, courier serviceability, and other operational factors.
Accordingly, the overall delivery timeline may include 1–2 business days for order processing and dispatch, followed by approximately 5–10 working days for delivery.
Delivery timelines are estimates and are not guaranteed. Actual delivery may be affected by circumstances beyond our reasonable control, including:
- Courier or logistics delays;
- Weather conditions;
- Natural events;
- Public holidays;
- Regional restrictions;
- Government or regulatory restrictions;
- Incorrect or incomplete address information; or
- Other unforeseen circumstances.
4. Shipping Charges
Shipping within India is currently offered free of charge on all orders, unless otherwise stated on the Website or at checkout.
5. Order Tracking
Once your order has been dispatched, we will provide tracking details, where available, via email, SMS, or another available communication channel.
Customers may use the provided tracking information to monitor the status of their delivery.
6. Packaging
Delecacy takes reasonable care in packaging products to minimize the risk of damage during transportation.
If an order arrives damaged, defective, incorrect, or materially different from what was ordered, please refer to our Refund and Cancellation Policy for the applicable reporting window and return process.
7. Delivery Address
Customers are responsible for providing a complete, accurate, and reachable delivery address along with a valid contact number when placing an order.
Delecacy is not responsible for delays or failed delivery resulting from incorrect, incomplete, or inaccessible address information provided by the customer.
If a delivery attempt fails due to an incorrect address, recipient unavailability, or refusal to accept delivery, Delecacy may coordinate with the customer and courier partner to arrange another delivery attempt, subject to courier availability and applicable conditions.
Any additional costs arising directly from customer-provided incorrect or incomplete information may be communicated to the customer before re-shipment, where applicable.
8. Delays and Non-Delivery
While Delecacy makes reasonable efforts to ensure timely delivery, we are not responsible for delays caused by courier partners, logistical disruptions, natural events, government restrictions, or other circumstances beyond our reasonable control.
If your order has not been delivered within a reasonable period beyond the estimated delivery window, please contact us at online.delecacy@gmail.com with your order details.
We will make reasonable efforts to investigate the delivery status with our courier or logistics partner and assist you in resolving the issue.
9. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, incorrect, or materially different product, you must report the issue within 48 hours of delivery.
Please refer to our Refund and Cancellation Policy for the applicable eligibility requirements, documentation, return process, and refund procedure.
10. Contact Us
For questions regarding shipping or delivery, please contact us at:
Delecacy
Office No. 232, Vision Flora Mall,
Pimple Saudagar, Pune – 411027,
Maharashtra, India
Email: online.delecacy@gmail.com
Customer Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST