Last Updated: 19/09/2026

Delecacy (“Delecacy”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit, browse, create an account, or make a purchase through www.delecacy.com (the “Website”).

By using the Website, you acknowledge that you have read this Privacy Policy. Where consent is required under applicable law, we will seek your consent before processing your personal information for the relevant purpose.

1. Information We Collect

Depending on how you interact with our Website, we may collect the following categories of personal information:

A. Contact and Order Information

When you place an order or interact with us, we may collect:

  • Full name
  • Email address
  • Mobile/phone number
  • Shipping address
  • Billing address
  • Order and purchase details
  • Information provided for customer support or enquiries

B. Payment Information

Payments may be processed through secure third-party payment service providers.

Delecacy does not directly store complete card numbers, banking credentials, UPI credentials, or other sensitive payment credentials on its own systems where such information is processed by the applicable payment service provider.

We may receive limited payment-related information, such as transaction IDs, payment status, payment method, or other information necessary to confirm and manage your transaction.

C. Account Information

If you create an account on the Website, we may collect information associated with your account, including your name, email address, mobile number, saved addresses, and login credentials.

You are responsible for maintaining the confidentiality of your account credentials.

D. Communications

We may collect information you voluntarily provide when you contact us through:

  • Contact forms;
  • Email;
  • Customer support;
  • Newsletter or promotional sign-up forms; or
  • Other communication channels made available by Delecacy.

E. Usage and Device Information

When you visit our Website, certain information may be collected automatically, including:

  • IP address;
  • Browser type and version;
  • Device type and operating system;
  • Pages visited;
  • Referring pages or sources;
  • Approximate usage and browsing activity; and
  • Other technical information necessary for Website operation, security, analytics, and improvement.

This information may be collected through cookies and similar technologies.

2. How We Use Your Information

We may use personal information for purposes including:

  • Processing, fulfilling, and delivering orders;
  • Confirming payments and transactions;
  • Managing customer accounts;
  • Communicating with you regarding orders, deliveries, returns, refunds, accounts, or enquiries;
  • Providing customer support;
  • Responding to requests and complaints;
  • Improving our Website, products, services, and customer experience;
  • Understanding Website traffic and usage patterns;
  • Measuring the performance of marketing and advertising campaigns;
  • Showing relevant advertisements or retargeting communications, where applicable;
  • Detecting, preventing, and addressing fraud, unauthorized activity, security issues, or technical problems;
  • Maintaining Website security and functionality;
  • Maintaining business, accounting, and transaction records;
  • Complying with applicable legal, regulatory, tax, and governmental requirements; and
  • Carrying out other purposes that are reasonably necessary for providing our products and services.

Where processing is based on consent, you may withdraw that consent subject to applicable law. Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal.

3. Cookies and Tracking Technologies

Delecacy may use cookies, pixels, tags, and similar technologies to operate and improve the Website, understand Website usage, measure advertising performance, and provide relevant marketing experiences.

These technologies may include:

Google Analytics

We may use Google Analytics to understand Website traffic, visitor behaviour, and general Website performance.

Meta Pixel

We may use Meta Pixel or similar Meta technologies to measure advertising performance, understand interactions with our Website, and support advertising or retargeting campaigns on Meta platforms, where applicable.

Other Technologies

We may use additional analytics, advertising, security, communication, or Website functionality technologies from time to time.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some Website features.

Where required by applicable law, we will obtain the necessary consent before using non-essential cookies or similar technologies.

4. How We Share Your Information

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary to provide our products and services, operate our Website, comply with legal obligations, or protect our legitimate interests.

These third parties may include:

Payment Service Providers

Third-party payment providers that process and facilitate payments made through the Website.

Shipping and Logistics Partners

Courier, delivery, logistics, and fulfilment partners that require relevant information to deliver your orders.

Technology and Hosting Providers

Website hosting, infrastructure, security, database, maintenance, and technology service providers that support the operation of our Website.

Analytics and Advertising Providers

Service providers such as Google, Meta, or similar platforms that help us understand Website usage, measure advertising performance, or conduct marketing activities, where applicable.

Communication Service Providers

Email, SMS, WhatsApp, customer support, or other communication service providers that assist us in communicating with customers.

Professional and Legal Advisors

Accountants, auditors, lawyers, consultants, or other professional advisors where reasonably necessary.

Government and Legal Authorities

Government departments, regulators, law-enforcement agencies, courts, or other authorities where disclosure is required by applicable law, legal process, or a valid governmental request.

We seek to limit the information shared with third parties to information reasonably necessary for the relevant purpose.

Third-party service providers may process information in accordance with their own applicable privacy policies and contractual obligations.

5. Data Storage and Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

These measures may include:

  • Secure Website connections and encryption where appropriate;
  • Access controls;
  • Secure payment processing through third-party payment providers;
  • Technical and operational safeguards; and
  • Reasonable procedures for handling personal information.

However, no method of transmission or storage over the Internet can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our products and services, maintain appropriate business and transaction records, resolve disputes, prevent fraud, comply with legal, tax, accounting, regulatory, or other applicable obligations, or otherwise as permitted by law.

When personal information is no longer required for a legitimate purpose or legal obligation, we may delete, anonymise, or otherwise dispose of it in accordance with applicable law and our internal practices.

Certain transaction, financial, tax, and other records may need to be retained for specified periods to comply with applicable legal or regulatory requirements.

7. User Accounts

If you create an account on the Website, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

Please notify us promptly if you believe that your account has been accessed or used without authorization.

We may suspend or terminate an account where we reasonably believe that it has been used fraudulently, unlawfully, or in violation of our Terms and Conditions.

8. Marketing Communications

We may send promotional communications about Delecacy, including information about new products, offers, collections, launches, or other updates, where you have opted in to receive such communications or where otherwise permitted by applicable law.

You may opt out of promotional communications at any time by:

  • Using the unsubscribe option provided in promotional emails;
  • Following the applicable opt-out instructions in other marketing communications; or
  • Contacting us at online.delecacy@gmail.com.

Even if you opt out of marketing communications, we may continue to send essential transactional or service-related communications, such as order confirmations, payment notifications, delivery updates, return/refund communications, security notices, or other messages necessary to fulfil our obligations to you.

9. Your Privacy Rights

Subject to applicable law and applicable conditions, you may have rights relating to your personal information, including the right to:

  • Request access to personal information held by us;
  • Request correction of inaccurate or incomplete personal information;
  • Request deletion or erasure of personal information where permitted by applicable law;
  • Withdraw consent where processing is based on consent;
  • Obtain information regarding certain processing activities; and
  • Raise a grievance regarding the handling of your personal information.

To exercise an applicable right or raise a privacy-related request, please contact us at:

Email: online.delecacy@gmail.com

We may need to verify your identity before processing certain requests to protect your information from unauthorized access.

We will process eligible requests within the timeframe prescribed by applicable law.

10. Children’s Privacy

Our Website and services are primarily intended for adults.

We do not knowingly collect or process personal information of children in violation of applicable law.

Where applicable law requires parental or guardian consent or imposes additional safeguards for the processing of children’s personal information, we will follow those requirements.

If you believe that a child has provided personal information to us in circumstances where such processing was not permitted, please contact us at online.delecacy@gmail.com so that we can review the matter and take appropriate action.

11. Third-Party Links and Services

The Website may contain links, integrations, or references to third-party websites, platforms, applications, or services.

This Privacy Policy does not apply to third-party websites or services that are not controlled by Delecacy.

We encourage you to review the privacy policies and terms of those third parties before providing them with personal information.

12. International Data Processing

Some third-party service providers used by Delecacy may process or store information on servers located outside India.

Where personal information is transferred, stored, or processed outside India, we will take reasonable steps and comply with applicable legal requirements relating to such processing or transfer.

13. Data Breaches and Security Incidents

If a security incident involving personal information occurs, Delecacy will take reasonable steps to assess, contain, investigate, and address the incident.

Where notification is required under applicable law, we will provide the necessary notifications to affected individuals and/or relevant authorities within the applicable timeframes.

14. Grievance and Privacy Contact

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the processing of your personal information, you may contact us at:

Delecacy Office No. 232, Vision Flora Mall, Pimple Saudagar, Pune – 411027, Maharashtra, India

Email: online.delecacy@gmail.com Customer Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST

We will make reasonable efforts to review and respond to privacy-related requests and grievances within the timeframes required by applicable law.

15. Changes to This Privacy Policy

Delecacy may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, technologies, service providers, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

Delecacy Office No. 232, Vision Flora Mall, Pimple Saudagar, Pune – 411027, Maharashtra, India

Email: online.delecacy@gmail.com Customer Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST