Last Updated: 19/09/2026

At Delecacy, we want you to be satisfied with your purchase. This Refund and Cancellation Policy explains how order cancellations, returns, and refunds are handled for purchases made through www.delecacy.com (the “Website”).

This Policy should be read together with our Terms and Conditions.

1. Order Cancellation

  • You may request cancellation of an order within 24 hours of placing the order, provided the order has not already been shipped.
  • To request cancellation, please contact us at online.delecacy@gmail.com with your order details as soon as possible.
  • Once an order has been shipped, it cannot be cancelled. In such cases, the product may be eligible for return after delivery only if it meets the return conditions described in Section 2.
  • If an eligible cancellation is approved, the amount paid for the cancelled order will be refunded to the original payment method in accordance with Section 4.

2. Returns

Delecacy accepts returns only in the following circumstances:

  • The product received is damaged;
  • The product received is defective;
  • An incorrect product was delivered; or
  • The product received is materially different from the product ordered, such as a wrong item or missing components.

Returns are not accepted for reasons including change of mind, personal preference, colour preference, or incorrect selection made by the customer at the time of ordering.

Delecacy does not currently offer exchanges. Approved returns will be processed as refunds only.

Reporting Window

Any damage, defect, incorrect product, or material discrepancy must be reported to us within 48 hours of delivery.

The customer must provide the order details along with clear photographs and/or videos showing the issue by emailing online.delecacy@gmail.com.

Claims reported after the 48-hour reporting window may not be eligible for return or refund.

Return Conditions

Where a return is approved, the product should generally be:

  • Unused and in the same condition as received;
  • Returned with its original packaging;
  • Returned with tags, accessories, and other materials included with the product, wherever applicable.

Natural and Craft Variations

Products involving natural materials, traditional textile techniques, or handcrafted elements may have minor variations in colour, texture, weave, pattern, finish, or dimensions.

Such variations are inherent to the nature of certain products and are not considered defects or valid grounds for return or refund, provided the product otherwise conforms materially to the product description and order.

3. Return Process

  1. Contact online.delecacy@gmail.com within 48 hours of delivery with your order number, a description of the issue, and supporting photographs and/or videos.
  2. Our team will review the request and determine whether the reported issue qualifies for a return.
  3. If the return is approved, we will provide instructions for returning the product.
  4. Where the return is due to a verified damaged, defective, incorrect, or materially different product attributable to Delecacy or the delivery process, Delecacy will bear the reasonable return shipping cost or arrange the return as appropriate.
  5. Once the returned product is received and inspected, we will notify you of the outcome and process the applicable refund.

4. Refunds

  • Once an eligible return has been approved, received, and inspected, the refund will generally be processed within 7–10 working days.
  • Refunds will generally be credited to the original payment method used for the purchase.
  • The time taken for the refunded amount to appear in the customer’s account may vary depending on the customer’s bank, card network, UPI provider, payment service provider, or other financial institution.
  • For orders paid through Cash on Delivery (COD), eligible refunds will be processed through bank transfer or another reasonable method communicated to the customer at the time of return approval.
  • Any refund will be subject to the applicable terms and processing procedures of the relevant payment service provider or financial institution.

5. Non-Returnable Situations

Returns may not be accepted where:

  • The issue is reported more than 48 hours after delivery;
  • The product has been used, altered, washed, modified, or damaged after delivery;
  • Damage has occurred due to improper handling, misuse, or failure to follow applicable product-care instructions;
  • The product is returned without its original packaging, tags, accessories, or other included materials, where applicable;
  • The claimed issue relates solely to natural variations in colour, texture, weave, pattern, finish, or dimensions inherent to the nature of the product; or
  • The return request is based on change of mind, personal preference, colour preference, or incorrect customer selection.

6. Errors on Our Part

If you receive an incorrect or defective product, or a product that is materially different from what you ordered, please notify us within the 48-hour reporting window with appropriate photographs and/or videos.

After verification, Delecacy will provide a full refund of the amount paid for the affected product/order.

Where the issue is verified as attributable to Delecacy or the delivery process, the reasonable return shipping cost will be borne by Delecacy or the return will be arranged by us.

7. Contact Us

For questions or requests relating to cancellations, returns, or refunds, please contact us at:

Delecacy Office No. 232, Vision Flora Mall, Pimple Saudagar, Pune – 411027, Maharashtra, India

Email: online.delecacy@gmail.com Customer Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST